Financial Investment

Taking time to reflect and think deeply is a valuable part of your personal growth. Payment for each session or a series of sessions is requested in advance, through Stripe payment. If this isn’t possible for any reason, please reach out in advance, so we can find a solution that works for you. In the unlikely event a session cannot proceed as planned, a full refund will be issued if adequate notice is given.

Cancellation

If you need to cancel a session, please give as much notice as you can. Any payments already made can be applied to a future session or refunded within 7 working days. For cancellations with less than 48 hours notice, a fee of up to 50% of the session cost may apply, as late cancellations can prevent others from accessing this time.

 Confidentiality and Professional boundaries

As a nurse led coaching service we maintain confidentiality to the same high standard as in clinical practice. Confidentiality will only be breached to safeguard your safety or the safety of others. While we are registered nurses, coaching sessions are not a substitute for medical advice, diagnosis, or treatment. We do not provide clinical assessments, prescribe medication, or offer medical interventions as part of coaching. Coaching focuses on personal development, lifestyle, well-being, and goal setting. Coaching is not a substitute for medical advice, diagnosis, or treatment. You are responsible for seeking advice from a qualified healthcare professional regarding any medical concerns or decisions about your health. Where appropriate, we may encourage and signpost you to your GP, healthcare provider, or other relevant services for further advice and support.

Coach Code of Conduct

We accredited by the Personalised Care Institute (PCI) for Health Coaching. The training meets rigorous quality standards set by the PCI, which is the independent centre of excellence for evidence based training in the Comprehensive Model of Personalised Care. It is aligned with NHS Standards. PCI accreditation is a key standard for health and care practitioners in England, particularly for roles like health and well-being coaches. It demonstrates proficiency in core skills in health coaching, shared decision making, and personalised care and support planning, with a focus on what matters to the individual.

UKIHCA

We are registered with the UK & International Health Coaching Association (UKIHCA) is a professional body for health coaching. It sets professional standards, provides a defined scope of practice, supports ongoing professional development, and maintains a register of health coaches who meet its requirements

Complaints

If you are unsatisfied with any aspect of the coaching, please raise this with us directly. You can also contact the Personalised Care Institute.

Payment Terms

Full payment must be completed prior to the coaching session taking place.